Workshop Service Manager – Kilmeedy, Co. Limerick

Job Function:

Point of contact with the customer during the machine maintenance and repair service processes. Manages and oversees the workshop’s workflow and scheduling process, including service mobile coordination

Essential Duties:

• Gets in touch with the customer to collect required data, check machine status and run initial evaluation of breakdown machine.
• Decides criticality of service interventions, in the workshop or in-the field repair and allocation of service to technicians based on availability and expertise.
• Manages and coordinates the receipt of machinery in the workshop
• Manages and oversees the workshop’s workflow and scheduling by assigning and tracking work orders.
• Performs overall diagnostics, quoting of repair services and estimates delivery dates.
• Runs administration steps of the service process, such as invoicing, customer approval and signature.
• Consults with technicians and the workshop manager about necessary repairs
• Calls customers to inform about changes in service or to let him know the machine is ready for pick-up.
• Provides explanation and answers questions from customers on service delivered after consulting with the technician and the workshop manager if necessary.
• After-repair follow-up with the customer to identify open issues and confirm customer satisfaction.

Skills & Qualifications:

• Experience working within service, sales, or parts department
• Extensive knowledge of the agriculture industry, technical service, and parts business.
• Excellent communication and interpersonal skills.
• Ability to communicate equally well with mechanics, customers
• Good organisational skills with attention to detail.
• Ability to use standard desktop applications such as Microsoft Office and internet functions