Working Supervisor
Ripon Farm Services Ltd.
Stockton,
UK
Working Supervisor
Working Supervisor
Stockton
Role overview
As a Working Supervisor, you’ll play a key role in supporting the Service Manager while continuing to work on the tools. You'll help drive workshop efficiency, maintain high-quality repair standards, and support the development of your team — all while ensuring machinery is serviced and repaired in a timely, customer-focused manner.
Key Responsibilities:
Supervisory Duties
- Support and deputise for the Service Manager when required.
- Help coordinate daily workshop operations, allocating work and managing workflow.
- Coach and mentor Technicians, promoting a “right first time” approach to all repairs.
- Maintain workshop standards in cleanliness, safety, and organisation.
- Communicate effectively with customers, offering diagnostics support when needed.
- Support technician development through on-the-job training and task delegation.
Technical Duties
- Carry out diagnostics, repairs, and servicing on agricultural machinery both in-depot and on-site.
- Complete timecards accurately and follow company service procedures.
- Use diagnostic tools and technical knowledge to troubleshoot complex issues.
- Ensure all warranty parts are tagged and recorded properly.
- Maintain tool inventory and recommend additions to the Service Manager as needed.
- Collaborate with the Sales, Parts, and Logistics teams to ensure smooth operations.
- Represent Ripon Farm Services and John Deere in a professional and positive manner.
What We’re Looking For:
- 3–5 years’ experience as a Service Technician (agricultural or related industry).
- Leadership qualities and the ability to guide, support, and motivate a team.
- Strong communication and interpersonal skills.
- High attention to detail and commitment to quality workmanship.
- Familiarity with John Deere products (or similar brands).
- Confident in using diagnostic tools and standard computer applications.
- Willingness to work extended hours and weekends when required.
- A customer-first mindset, positive attitude, and team player approach.
- Full valid driving licence (essential)
Benefits
- Opportunity to work with industry-leading technology and brands.
- Company vehicle for business use.
- Company pension scheme.
- Company sick scheme.
- 24 days holiday plus bank holidays.
- Vehicle change policy.
- Life insurance x 3 salary.
- Tailored career path.
- Manufacturer training.
- Employee uniform.
- Staff discount on showroom items.
- Free on-site parking.
- Health and well-being support line.
- Employer funded Cash plan to support with covering employees’ regular healthcare expenses.