Working Supervisor

Working Supervisor

Working Supervisor

place Stockton

Role overview

As a Working Supervisor, you’ll play a key role in supporting the Service Manager while continuing to work on the tools. You'll help drive workshop efficiency, maintain high-quality repair standards, and support the development of your team — all while ensuring machinery is serviced and repaired in a timely, customer-focused manner.

Key Responsibilities:

Supervisory Duties

• Support and deputise for the Service Manager when required.
• Help coordinate daily workshop operations, allocating work and managing workflow.
• Coach and mentor Technicians, promoting a “right first time” approach to all repairs.
• Maintain workshop standards in cleanliness, safety, and organisation.
• Communicate effectively with customers, offering diagnostics support when needed.
• Support technician development through on-the-job training and task delegation.

Technical Duties

• Carry out diagnostics, repairs, and servicing on agricultural machinery both in-depot and on-site.
• Complete timecards accurately and follow company service procedures.
• Use diagnostic tools and technical knowledge to troubleshoot complex issues.
• Ensure all warranty parts are tagged and recorded properly.
• Maintain tool inventory and recommend additions to the Service Manager as needed.
• Collaborate with the Sales, Parts, and Logistics teams to ensure smooth operations.
• Represent Ripon Farm Services and John Deere in a professional and positive manner.

What We’re Looking For:

• 3–5 years’ experience as a Service Technician (agricultural or related industry).
• Leadership qualities and the ability to guide, support, and motivate a team.
• Strong communication and interpersonal skills.
• High attention to detail and commitment to quality workmanship.
• Familiarity with John Deere products (or similar brands).
• Confident in using diagnostic tools and standard computer applications.
• Willingness to work extended hours and weekends when required.
• A customer-first mindset, positive attitude, and team player approach.
• Full valid driving licence (essential)

Benefits

• Opportunity to work with industry-leading technology and brands.
• Company vehicle for business use.
• Company pension scheme.
• Company sick scheme.
• 24 days holiday plus bank holidays.
• Vehicle change policy.
• Life insurance x 3 salary.
• Tailored career path.
• Manufacturer training.
• Employee uniform.
• Staff discount on showroom items.
• Free on-site parking.
• Health and well-being support line.
• Employer funded Cash plan to support with covering employees’ regular healthcare expenses.