Technology and Demo Placement

P Tuckwell Ltd
UK

Job Function:

A placement would suit someone looking for their first role in precision technology. 

This is a 12 month fixed term placement to:

  • Ensure customers receive the relevant handover, training, support and technical diagnostics of agricultural and turf technology products and services.
  • A field-based, customer-facing role which requires the ability to build strong customer relationships and deliver world-class customer service
  • Provides expertise and support for the field sales support team


Location:  Based out of either Dunmow, Essex CM6 1HD or Ivychurch, Kent TN29 0AL

Start Date and Duration: August/September 2024 and lasting for 12 months

Hourly Rate and Company Equipment: Hourly rate dependent on age.  There will be use of a company van, laptop and mobile phone for work purposes only.


 Essential Duties: 

  • Demonstrate the machines that the company sells
  • Help to run training events for the customers and Tuckwell staff with help from the technology team
  • Ensure all machine installations are completed to a professional standard
  • Use the demo hub to give feedback on demonstrations to the sales department
  • Help to organise shows and events working with all the sales teams
  • Work closely with the aftersales and sales teams to ensure new machines have all relevant hardware, activations, data migrated and data protection administration completed.
  • Carry out technical diagnostics and repair of John Deere precision hardware
  • Manage own workload and prioritise support to customers’ demands
  • Run regular internal and external training
  • Provide the best possible levels of customer service at all times
  • Assist in all relevant activities in achieving departmental targets

 

Skills & Qualifications:

  • Must have a passion for computing and technology
  • To be competent in operating very complex machinery to a very high level and to fully understand the internal workings of each machine
  • Excellent knowledge of agricultural and turf equipment and farming operational practices
  • Ability to use standard computer applications and internet functions
  • Familiar with competitive products
  • Ability to work extended hours
  • Self-motivated
  • Ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience.
  • To build and document the knowledge of customers and their technical operations, feeding back any important information.
  • Ability to effectively communicate both internally and externally. 
  • A valid driving licence is essential for this placement


Company Benefits such as - Healthshield Cash Back Plan, Employee Assistance Program, Long Service Awards, Financial Wellbeing Meetings, Company Pension Scheme, as well as Paid holiday plus bank holidays.