Service Manager

Ben Burgess & Co. Ltd
Coates, UK

At Ben Burgess, we want to empower progress and sustainability in agriculture, construction, and groundscare industries, contributing to the development of thriving communities and preserving our environment for generations to come. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others through our unwavering commitment to providing exceptional machinery solutions and fostering genuine partnerships.

Are you a results-oriented manager with a passion for customer interactions, fuelled by a background in aftermarket or service roles?

We are in search of a passionate and inspiring Service Manager to lead our Coates team, a dynamic workshop collective of skilled engineer. Day in and day out, this team dedicates itself to the service of our customers. As a Service Manager, you will play a pivotal role in breathing life into our values, ensuring exceptional customer experiences, and fostering an environment that ignites inspiration.

Your responsibilities as a Service Manager will include:

  • Leading, mentoring, and empowering the service department. Cultivate a culture of unwavering excellence and continuous growth.
  • Immerse yourself in direct customer interactions, ensuring needs are met with the utmost professionalism and empathetic understanding.
  • Effective planning, administration, and business development to propel profitability and enhance productivity.
  • Skillfully allocate resources – be it personnel, equipment, or budgets – to maximize departmental efficiency and impact.
  • Uphold and elevate our standards of service operations, encompassing safety, compliance, and customer satisfaction.
  • Collaborating with other departments and stakeholders to support company-wide initiatives and goals.
  • Keep a vigilant eye on departmental performance, introducing improvements as required to optimize results.
  • Employ cutting-edge technology and systems to streamline processes, facilitate seamless communication, and transform our vision into reality.

We value candidates who possess:

  • A proven track record of demonstrated leadership and exceptional communication skills.
  • A deep-seated passion for engineering and an innate understanding of the pivotal role an exceptional team environment plays.
  • Familiarity with roles like Agricultural Service Manager, Service Manager, Workshop Manager, Aftermarket Manager, or Workshop Controller within industries such as Automotive, HGV, Plant, or analogous machinery-based or engineering-based domains.
  • A keen grasp of commercial operations, translating into a profitable and efficient service department.
  • Profound problem-solving abilities and a resilience to navigate shifting landscapes and challenges.

What you can expect from us:

Inspired by our founder Ben Burgess, we believe that the key to success lies in nurturing our team members. His core principles continue to shape our approach today, ensuring that our employees are well taken care of.

Furthermore, you can expect a competitive overall package tailored to your role, along with an array of benefits that include:

  • Equitable pay, subject to annual reviews, with details available on the application page.
  • A transparent bonus system tied to your individual performance and depot success, with regular updates on your progress.
  • Unrestricted investment in your personal and professional growth, without the constraints of a training budget.
  • A recognition of the importance of work-life balance, offering enhanced holiday and sick pay schemes.

Help us shape our vision for the future and join us at Ben Burgess and experience the difference of working with a company that genuinely values and invests in its people.

To apply:

You can apply online by clicking the button to the right or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.

Ben Burgess is an inclusive employer that embraces both Disability Confidence and Neurodiversity. If you need any assistance with your application or require accommodations, please feel free to reach out to our HR team at or give us a call at 01603 628251. We are here to support you throughout the application process.