Service Advisor – Kilmeedy, Co. Limerick

Job Function:

Management of service department requests through the co-ordination and directing of the service workload for maximum efficiency and productivity while providing quality repair work.

Essential Duties:

• Greets customers and listens carefully to their needs.
• Plans and allocates work for Technicians based on their expertise and skills.
• Directs and assists Technicians in their tasks to ensure repairs are completed correctly.
• Checks all completed jobs to ensure they are complete and accurate for both parts and labour.
• Ensures that service processes, policies and guidelines are followed and applied safely.
• Maintains good discipline and organisation for the workshop, ensuring it is clean, tidy and safe.
• Supervises and coaches the workshop team.

Skills & Qualifications:

• 3 to 5 years’ experience as a Service Technician.
• Ability to lead others.
• High level of communication and human relations.
• Ability to use standard computer applications and internet functions.
• Familiar with John Deere and competitive products.
• Able to work under pressure