Service Administrator

P Tuckwell Ltd
Bedford, UK

The Role

We are looking for a proactive Administrator to fill this busy, customer facing role. No previous Ag knowledge is needed as training will be given. Responsible for the workshop administration including booking jobs and monitoring their process, keeping customers updated and introducing/updating and maintaining processes. To work closely with the Service Manager to ensure a smooth running, efficient workshop and happy customers.

Essential Duties

  • Answering incoming calls, dealing with queries/directing to the relevant person
  • Keeping customers informed of job timings and progress, including any increases in bill totals and visit dates and times
  • Making follow-up calls to customers
  • Collating and inputting timesheets for the engineers on a daily basis
  • Gathering data about repairs prior to an engineer’s visit
  • Checking all completed jobs to ensure they are finished and accurate for both parts and labour
  • Processing invoices and credits for the workshop
  • Making sure all warranty forms are with the Warranty Manager within the required time
  • Managing the Work in Progress (WIP) and making sure all retail WIP is no older than 30 days
  • Helping the Service Manager with work scheduling
  • Playing an active part in the introduction, transition to and support of a new online Service App.

Skills and Qualifications

  • Proactive, flexible and robust attitude to work
  • Able to deal with interruptions whilst keeping the flow of work moving
  • IT literate and a competent user of Microsoft based applications
  • Able to remain calm under pressure
  • Friendly and efficient with good time management skills
  • Excellent communication skills with both customers and staff

The company will provide:

  • Salary, paid monthly
  • Company pension scheme
  • 23 days paid holiday plus bank holidays
  • Employee Assistance Programme – free for employees and their household members (over the age of 16).
  • HealthShield – health care cash plan