Sales Support Specialist
At Ben Burgess, we are committed to empowering progress and sustainability in agriculture, construction, and groundscare industries. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others by providing exceptional machinery solutions and fostering genuine partnerships. Our mission is to contribute to the development of thriving communities while preserving our environment for generations to come.
Do you have CRM system experience, strong administration skills and an openness to innovation and technology? If so, we want to hear from you!
The purpose of this role is to manage and maintain CRM activities and operations for the Ben Burgess group. This exciting role will ensure that our colleagues utilise our CRM system for maximum benefit in their roles, creating insights from our data to help us achieve our vision and business goals. Alongside the day-to-day support for colleagues, you will be instrumental in ensuring that CRM best practices are carried out across our network of dealerships. Reporting to the Group John Deere Franchise Manager, you will be accountable for ensuring high levels of data integrity within the system and be a product expert for not only your colleagues but partners such as John Deere.
We will use our values to develop strong, stable, profitable partnerships with all our key customers, employees and suppliers, moving us towards our overall vision to be an industry leader in every sector.
Your responsibilities as a Sales Support Administrator will include:
- Managing and maintaining data entry and quality within CRM & Dealer Business System.
- Ensuring consistent use of the CRM system around the group.
- Supporting John Deere Franchise Manager with CRM data administration and reporting as well as communicating sales KPI’s to Depot Managers and other internal stakeholders.
- Creating and maintaining CRM templates for use across multiple depots and internal stakeholders.
- Coordinating best practice sharing, systems onboarding and ongoing training for internal stakeholders that interact with the CRM system.
- Assisting John Deere Sales Administration team with order processing of Precision Ag product lines.
- Creating and managing master quotes for stock complete goods.
- Attending sales meetings and events as required.
We value candidates who posses:
- Relevant experience working with CRM systems, ideally Microsoft Dynamics.
- Experience in an administration or data administration role.
- Advances user experience in Microsoft Office products including Excel.
- Attitude of trustworthiness, ‘human touch’ in interactions with customers & employees.
- Very strong service orientation with exceptional communication skills.
- Openness to innovation and technology.
What you can expect from us:
Inspired by our founder Ben Burgess, we believe that the key to success lies in nurturing our team members. His core principles continue to shape our approach today, ensuring that our employees are well taken care of.
Furthermore, you can expect a competitive overall package tailored to your role, along with an array of benefits that include:
- Equitable pay, subject to annual reviews, with details available on the application page.
- A transparent bonus system tied to your individual performance and depot success, with regular updates on your progress.
- Unrestricted investment in your personal and professional growth, without the constraints of a training budget.
- A recognition of the importance of work-life balance, offering enhanced holiday and sick pay schemes.
Help us shape our vision for the future and join us at Ben Burgess and experience the difference of working with a company that genuinely values and invests in its people.
To apply:
You can apply online by clicking the button to the right or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.
Ben Burgess is an inclusive employer that embraces both Disability Confidence and Neurodiversity. If you need any assistance with your application or require accommodations, please feel free to reach out to our HR team at hr@benburgess.co.uk or give us a call at 01603 628251. We are here to support you throughout the application process.