Proactive Parts Salesperon

Ben Burgess & Co. Ltd
Norwich, UK

At Ben Burgess, we are committed to empowering progress and sustainability in agriculture, construction, and groundscare industries. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others by providing exceptional machinery solutions and fostering genuine partnerships. Our mission is to contribute to the development of thriving communities while preserving our environment for generations to come.

Are you a results-driven individual with a passion for building customer relationships and maximizing sales opportunities? We are seeking a motivated Proactive Parts Salesperson to join our team and play a pivotal role in expanding our market presence and increasing parts turnover.

As an Aftermarket Parts Sales Representative, your primary responsibility will be to form new and strengthen existing customer relationships, maximizing our Aftermarket Parts Sales operation through promotional campaigns and telesales. This role operates from a centralized location and provides essential support to our existing depot-based parts teams, with the objective of increasing both parts turnover and our customer portfolio. Reporting to our Group Parts Managers, you will engage with existing and prospective customers, deliver promotional campaigns, and discuss spare parts requirements.

Your responsibilities as a Proactive Parts Salesperson will include:

  • Promote our business as a provider of agricultural spare parts, service items, and consumables.
  • Assist Parts Managers with website enquiries and buying group quotes.
  • Collaborate with Parts Managers on the creation and maintenance of Parts Marketing Strategy, working closely with the Marketing Department.
  • Conduct Process Expert Checks and proactively offer solutions to flagged issues.
  • Utilize provided data to regularly contact customers, increasing parts sales and building customer loyalty.
  • Research the market to identify new Aftermarket business opportunities and competitor customers.
  • Analyse parts purchase frequency within our existing customer database to identify and capitalize on business opportunities.
  • Provide support to Sales and Service departments when additional offerings can benefit the customer.

We value candidates who possess:

  • In-depth knowledge of agricultural equipment and farming practices.
  • High level of communication and human relations skills.
  • Excellent customer service skills.
  • Ability to use standard computer applications and internet functions.
  • Ability to work both independently and as part of a team.
  • Excellent commercial awareness with strong negotiation skills.
  • Proactive and self-motivated with a drive to accomplish sales goals.
  • Knowledge of Ibcos system preferred but not essential.

What you can expect from us:

Inspired by our founder Ben Burgess, we believe that the key to success lies in nurturing our team members. His core principles continue to shape our approach today, ensuring that our employees are well taken care of.

Furthermore, you can expect a competitive overall package tailored to your role, along with an array of benefits that include:

  • Equitable pay, subject to annual reviews, with details available on the application page.
  • A transparent bonus system tied to your individual performance and depot success, with regular updates on your progress.
  • Unrestricted investment in your personal and professional growth, without the constraints of a training budget.
  • A recognition of the importance of work-life balance, offering enhanced holiday and sick pay schemes.

Help us shape our vision for the future and join us at Ben Burgess and experience the difference of working with a company that genuinely values and invests in its people.

To apply:

You can apply online by clicking the button to the right or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.

Ben Burgess is an inclusive employer that embraces both Disability Confidence and Neurodiversity. If you need any assistance with your application or require accommodations, please feel free to reach out to our HR team at or give us a call at 01603 628251. We are here to support you throughout the application process.