Proactive Parts Sales Advisor

Farol Ltd
Thame, UK

Proactive Parts Sales Advisor

About the Company

Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business and the largest John Deere dealership in the UK.

Established as a family business in 1976, Farol today is made up of over 320 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.

Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.

About the role

We have an exciting new opportunity for an individual to join our growing Proactive Parts department at our Milton Common Head Office just outside Thame. You will be an integral part of the team and will use our innovative tools and technology to provide a first-class service to our customers.

Your main duties will include:

  • Answering incoming telephone calls from customers and taking the appropriate action
  • Utilising our Proactive Parts App to contact customers with time based offers.
  • Keeping in regular contact with customers throughout the sales process – from initial contact to providing quotes, keeping the customer informed abouts delivery timescales, through to invoicing once the order is complete.
  • Liaising with colleagues from other departments

About You

The role will suit someone with Parts experience, ideally in the Agricultural or Golf & Turf industry (though other industries will be considered) or someone with a farming/agricultural back ground who is familiar with the industry, machinery and terminology.

Skills required

  • Knowledge and understanding of Golf & Turf/Agricultural machinery is essential
  • Previous experienced of working within a John Deere or other machinery dealership is preferred
  • Previous Parts experience is preferred
  • Excellent customer service and communication skills with a confident telephone manner
  • Very strong IT skills with the ability to quickly familiarise yourself with new software and systems
  • Must have the ability to self-motivate and work individually, managing your own workload and also able to work as part of a team.

The Benefits: 

Our excellent package includes a competitive basic annual salary, discretionary performance related bonus, up to 25 days holiday (plus Bank Holidays), pension scheme, free financial planning service and on-going training.

Hours of work are 8am - 5/5.30pm Monday to Friday plus 8am - 12.30pm Saturday mornings on a rota basis

Why come to Farol?

Farol is the leading John Deere dealership in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make our team members unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature.

Growth and development are inevitable within our forward-thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and on-going training.

We can offer an environment where Teamwork is key and where you can truly develop new skills and flourish. Working closely with the John Deere team, we can provide all the product and systems training you need to transfer your mechanical/technical skills from other industries.

What do our Team Members say about us?

  • Great company attitude with friendly and approachable managers/directors
  • Lovely place to work. Good group of people to support new employees during day to day operations
  • I was impressed with the level and quality of JD training
  • A good Company to work for and the whole team are friendly. The Management are very approachable and have an open door policy. As the Company are continually growing there are lots of opportunities for employees to progress. I feel valued as an employee and enjoy my job
  • I love working for a family business as I've come from a more corporate environment. Owners are hands on and very approachable. It is a fast paced and busy environment but no such thing as a typical day for me. There are great learning opportunities here and ability to progress in the business.

To apply for the role, please click the "Apply for this job" button at the top right of this page or send your CV to [email protected]