Parts Advisor

Ben Burgess & Co. Ltd
Newmarket, UK

At Ben Burgess, we want to empower progress and sustainability in agriculture, construction, and groundscare industries, contributing to the development of thriving communities and preserving our environment for generations to come. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others through our unwavering commitment to providing exceptional machinery solutions and fostering genuine partnerships.

Are you passionate about delivering exceptional customer service, while servicing customers with their machinery needs? Are service-oriented and have a passion for customer service?

We're looking for Parts Advisors who are enthusiastic about joining our team and collaborating with the most prestigious brands. Whether you're an experienced Parts Advisor or someone looking to break into the industry, we'd love to hear from you!

As a Parts Advisor at Ben Burgess, you'll play a vital role in ensuring our customers receive the best possible support when it comes to their machinery needs. You'll work closely with our Service Managers and Technicians to identify, locate, and supply the necessary parts for repairs and maintenance. Your expertise will be essential in keeping our state-of-the-art workshops stocked and organized, and you'll be instrumental in providing exceptional customer service through your knowledge of our diverse range of machinery and products.

Your responsibilities as a Parts Advisor will include:

  • Engaging with customers to promote and sell parts and/or services, both in-person and over the phone.
  • Supplying Service Technicians with required parts.
  • Utilising catalog systems to identify and quote parts for various agricultural or groundscare equipment.
  • Assisting in the preparation and maintenance of merchandise displays in the showroom.
  • Verifying receipt of incoming shipments and addressing any discrepancies.
  • Implementing sales parts marketing plans and contributing ideas for future campaigns.
  • Conducting telemarketing sales operations.
  • Managing inventory, invoicing, and other administrative tasks while maintaining a clean and organized parts inventory.

We value candidates who possess:

  • Knowledge of related industries and equipment (preferred).
  • Proficiency in standard computer applications and internet functions.
  • Exceptional customer relationship skills.
  • Familiarity with relevant franchises and competitive products.
  • Ability to work effectively in a team environment.
  • Willingness to work extended hours and weekends.
  • Passion and drive for exceeding targets.

What you can expect from us:

Inspired by our founder Ben Burgess, we believe that the key to success lies in nurturing our team members. His core principles continue to shape our approach today, ensuring that our employees are well taken care of.

Furthermore, you can expect a competitive overall package tailored to your role, along with an array of benefits that include:

  • Equitable pay, subject to annual reviews, with details available on the application page;
  • A transparent bonus system tied to your individual performance and depot success, with regular updates on your progress;
  • Unrestricted investment in your personal and professional growth, without the constraints of a training budget;
  • A recognition of the importance of work-life balance, offering enhanced holiday and sick pay schemes.

Help us shape our vision for the future and join us at Ben Burgess and experience the difference of working with a company that genuinely values and invests in its people.

To apply:

You can apply online by clicking the button to the right or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.

Ben Burgess is an inclusive employer that embraces both Disability Confidence and Neurodiversity. If you need any assistance with your application or require accommodations, please feel free to reach out to our HR team at or give us a call at 01603 628251. We are here to support you throughout the application process.