E-Commerce Sales Assistant

Balmers GM Ltd
BB11 5PF Burnly, UK
Closing Date

Balmers GM are seeking to recruit a highly motivated, enthusiastic and pro-active person to join our e-commerce team. Our ideal candidate will display a positive, can-do attitude and manner towards successfully managing our online e-commerce platforms.

E-COMMERCE SALES ASSISTANT DUTIES INCLUDE:

  • Create and maintain product listings on Shopify, eBay and Amazon e-commerce platforms
  • Optimise and maintain product data such as product titles, descriptions, item specifics, attributes etc…
  • Price adjustments
  • Dealing with customer enquiries
  • Data entry into product management systems
  • Assisting with the on-boarding of new projects
  • Manage the entire customer journey including resolving all customer queries and complaints quickly and efficiently at every step
  • Working with customers to remedy any issues which may result in negative feedback
  • Preparing supplier orders and customer shipments
  • Stock inventory management
  • Managing the returns process which includes troubleshooting issues with products as well as processing refunds directly on channels
  • Identify opportunities to improve listing performance and conversion rate to drive sales
  • Manage online sales platforms to ensure that product listings are accurate and up-to-date
  • Handle clerical duties such as data entry and record maintenance
  • Organise office documents and file efficiently
  • Computerise processes to streamline e-commerce operations

WHAT WE'RE LOOKING FOR:

  • Administrative / data entry experience
  • Knowledge / interest in marketplaces such as Shopify, eBay and Amazon
  • Can-do attitude with a natural instinct to problem solve
  • Pro-active, self-motivated and able to plan and organise own workload
  • Excellent attention to detail
  • Customer-centric focused
  • Ability to act both independently and as part of a team
  • Efficient, organised and able to juggle various tasks and changing priorities
  • Excellent communication skills with the customers, sales team, support and management teams
  • Knowledge of garden and ground-care brands and machinery is an advantage

WHAT WE OFFER:

Salary range: £24,000 - £25,000 per annum / £11.53 - £12.01 per hour

Hours of work: Monday – Friday / 8am – 5pm inc. Saturday AM rota

This position is based at Balmers GM, Burnley

HOW TO APPLY:

Please send your CV with covering letter to:

Joanne Balmer - Group Marketing & Operations Manager

Balmers GM, Manchester Road, Burnley, BB11 5PF

joanne@balmersgm.com

Trading for over 40 years, Balmers GM have grown to become one of the largest dedicated turf machinery dealers in the UK.

From our depots in Burnley, Lancashire and Wakefield, West Yorkshire, we stock the latest new and used turf machinery for sale or hire from the industry's leading manufacturers, along with a full range of aftermarket solutions; parts, service and finance.