E-Commerce Dispatch Assistant

Ben Burgess & Co. Ltd
Norwich, Norfolk, UK

At Ben Burgess, we want to empower progress and sustainability in agriculture, construction, and groundscare industries, contributing to the development of thriving communities and preserving our environment for generations to come. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others through our unwavering commitment to providing exceptional machinery solutions and fostering genuine partnerships.

Do you have great coordination and organisational skills, excellent attention to detail, and the ability to work independently? Are you passionate about delivering good quality customer service?

We’re looking for an E-Commerce Dispatch Assistant to join our growing E-Commerce team. Whether you have experience in E-Commerce or are someone with a relevant skillset looking to get into E-Commerce, we want to hear from you.

As an E-Commerce Dispatch Assistant, you’ll be responsible for ensuring the coordination of order dispatch from all Ben Burgess locations, making sure this happens within the set fulfilment window for customers. You’ll need to be able to work independently and as part of a small team, being able to respond to any issues raised by the E-commerce team as quickly as possible. Your exceptional customer service skills will need to be put to use by offering product assistance, responding to inquiries and handling complaints and escalations.

Your responsibilities as an E-Commerce Dispatch Assistant:

  • Picking, packing, and dispatching incoming orders quickly and efficiently.
  • Assisting our on-site parts teams with other goods inwards/outwards responsibilities.
  • Picking new products requested by the E-Commerce manager to be photographed.
  • Communicating with the E-Commerce department to ensure deadlines for orders are met.
  • Liaise with and build a close working relationship with Key internal Stakeholders and external agencies.
  • Provide exceptional customer service, handle complaints and escalations, and offer product assistance to our customers.

We value candidates who possess:

  • A high level of organisational skills and exhibit dedication to maintaining and tidy workspace.
  • Experience with e-commerce systems such as Woo-Commerce, eBay, and Amazon, helpful but not essential.
  • High motivation and a willingness to learn.
  • Excellent IT skills and numerical ability.
  • Strong communication skills, particularly a high level of written communication skills.
  • Valid Full UK Driving Licence essential.
  • Forklift Licence, helpful but not essential.

What you can expect from us:

Inspired by our founder Ben Burgess, we believe that the key to success lies in nurturing our team members. His core principles continue to shape our approach today, ensuring that our employees are well taken care of.

Furthermore, you can expect a competitive overall package tailored to your role, along with an array of benefits that include:

  • Equitable pay, subject to annual reviews, with details available on the application page.
  • A transparent bonus system tied to your individual performance and depot success, with regular updates on your progress.
  • Unrestricted investment in your personal and professional growth, without the constraints of a training budget.
  • A recognition of the importance of work-life balance, offering enhanced holiday and sick pay schemes.

Help us shape our vision for the future and join us at Ben Burgess and experience the difference of working with a company that genuinely values and invests in its people.

To apply:

You can apply online by clicking the button to the right or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.

Ben Burgess is an inclusive employer that embraces both Disability Confidence and Neurodiversity. If you need any assistance with your application or require accommodations, please feel free to reach out to our HR team at hr@benburgess.co.uk or give us a call at 01603 628251. We are here to support you throughout the application process.