Aftermarket Parts Team Leader

Masons Kings
Chudleigh, Devon, UK

Masons Kings are a leading, family run, Agricultural and Turf dealership with over 40 years’ experience in the industry. Our growing success is undoubtedly down to the specialist skills of our staff and we truly believe that we work Better Together within a culture that values the input of everyone.

We have an exciting opportunity for an experienced Aftermarket Parts Team Leader who will share our vision, support our promise of, providing Premium Support for Premium Products and build on the recognition we have earned as the Dealer of Choice for the South West. This position has responsibility for achieving parts sales, profit goals, inventory control, team management, pricing, merchandising, retail displays and promotions. This position will suit an individual who is seeking Senior Leadership progression, with the aim of becoming Group Parts Manager within 3-5 years. In return we offer an attractive company package, including a competitive rate of pay and can offer relocation support.


  • Lead the Parts Team to be respond proactively and ensure maximum customer satisfaction
  • Proactively drive parts volume growth and engage with our customers
  • Recruit, train, motivate and support the performance of the parts team
  • Lead sales efforts, including telemarketing, to keep in contact with customers and pro-actively sell.
  • Ensure the same high-quality level of service provided to customers is also provided to internal dealership customers, by working with the Service/Workshop managers to ensure a timely turnaround of parts
  • Maintain pricing parameters in each customer category whilst maintaining customer loyalty
  • Maintain a balanced inventory consistent with the requirements of the service/workshop and our customers
  • Conduct stock checks and adjust inventory to minimise obsolescence
  • Analyse departmental operations and storage layout and revise as needed for maximum effectiveness
  • Provide technical assistance and problem resolution to the Parts Department Team
  • Manage customer complaints immediately and according to Masons Kings dealership’s guidelines
  • Maintain professional appearance of retail areas, stores and the Parts Team


  • Competent knowledge of agricultural and turf equipment and the industries we serve (Farming and Commercial/Domestic Turf).
  • Ability to read and interpret parts catalogues and maintenance instructions.
  • Accuracy and attention to detail.
  • Familiar with John Deere or competitive products.
  • Ability to use standard computer applications and internet functions.
  • Excellent customer service skills.
  • Ability to work extended in-season hours and weekends

If you are confident this role is for you then please contact Peter Brennan on 07980 818682 or send your CV and covering letter to To find out more about Masons Kings, please visit our website or follow us on social media